It is simple. Once you have chosen your jewellery, add it to your cart and go to checkout. The purchase process takes you through three quick steps: shipping details, payment method and confirmation.

Cancellation is only possible if the order has not yet been processed by our warehouse. Because we are committed to fast delivery, this happens very quickly. To try to cancel an order, contact us as soon as possible at: contact@eleanorjewellery.co.uk.

We are very sorry about this. Please contact us immediately at contact@eleanorjewellery.co.uk. In your message, include your order number, a description of the problem and photos of the products you received. We will resolve your issue as a priority.

Once your purchase is complete, you will receive a confirmation email listing your products, delivery address and chosen payment method. When your parcel leaves our warehouse, we will send you another message with the tracking number.

As a rule, we deliver products that are in stock within 4 to 9 working days.

Updates can be delayed for reasons beyond our control, such as extreme weather, transport restrictions, strikes or customs procedures.

This can happen for several reasons: an incorrect address, the courier being unable to deliver the parcel, or the order being refused on delivery. Please note that we are not responsible for lost parcels if the address given at the time of purchase was incorrect.

Click the tracking link in the shipping confirmation email. If you cannot see it, check your SPAM folder.

If your product qualifies for a return, follow the steps below:

1. Send an email through the „Contact” section on our website.
2. Make sure your message includes: your order number, the reason for the return, a photo of the product (if it is damaged) and your address details.
   We will get in touch to give you the return shipping address.

At Eleanor Jewellery you can return the products you ordered within 14 days of receiving them. Please note that returns sent by post are processed faster than those made through pickup points.

As soon as we receive and check the returned products, we will refund you within 14 days using the same payment method you used at purchase.

If the item delivered is damaged or faulty, you can file a complaint and return it free of charge using the return form. You will find all the information in the „How do I make a return?” section.

Thank you for your support! If you would like to work with us, send an email to: contact@eleanorjewellery.co.uk. We will review your profile and get in touch if we need more information.

Stay alert! If you receive an email or text message on behalf of Eleanor Jewellery asking you to pay any kind of fee, it is most likely a scam attempt. Official Eleanor Jewellery communication only comes through our verified Instagram account or email addresses on the eleanorjewellery.co.uk domain. We never ask for payment to join our ambassador programme.